Refund policies are determined and implemented by the individual merchant. If you have a refund, return or exchange request for an order placed with your merchant, please contact them directly. Each merchant should clearly state their refund policy under terms and conditions on their website in order to ensure the shopper fully understands those terms prior to completing their purchase.
If you have a refund, return or exchange request for an order you placed with us (acting as an authorized reseller for the merchant), please contact us no later than thirty (30) days after you submitted the order. We may grant an extension to the 30 days at their discretion. In certain cases, such as services already utilized or the download of digital goods, these cancellation or return rights may be conditioned or for a shorter period.
Reasons for cancellation
We reserve the right to cancel a transaction in order to comply with credit card industry regulations, payment processor, and banking rules, or the need to comply with legal requirements, intellectual property rights, court orders and law enforcement agencies. In addition, we may cancel transactions it reasonably considers to be potentially fraudulent, unlawful.